Quality Analyst / MIS Specialist

Job Description

Join Our High-Performing Team in Kolkata!
We are seeking a meticulous and results-oriented Quality Analyst / MIS Specialist to join our growing team. In this key role, you will play a vital part in ensuring the highest quality of service delivery by conducting call audits, analyzing data, and generating insightful reports.

What You’ll Do:
Quality Assurance:
Conduct thorough call audits to assess quality and identify areas for improvement
Analyze call data to identify trends and patterns

MIS & Reporting:
Generate daily, weekly, and monthly reports (Excel dashboards, presentations)
Track key performance indicators (KPIs) and analyze their impact

Process Improvement:
Collaborate with the operations team to identify and implement process enhancements
Contribute innovative ideas to improve service quality and efficiency

Data Management:
Manage call volume, attendance, and program schedules

What You’ll Bring:
Advanced Excel skills: Pivot Tables, VLOOKUPs, data visualization are your superpowers!
Strong analytical & problem-solving abilities
Excellent attention to detail and a commitment to accuracy
Exceptional communication & interpersonal skills
Proven ability to multitask and meet deadlines
A proactive, positive, and team-oriented attitude.

What We Offer:
Dynamic work environment with opportunities for growth
Competitive salary & benefits
Chance to make a real impact on our business
Ready to join our winning team?